Terms of Service

1. Acceptance of Terms

By accessing or using the LifeLab Core platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including employers ("Employer Accounts") and employees ("Employee Accounts"). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. Description of Service

LifeLab Core is a corporate wellness platform operated by LifeLab Ltd, a company registered in England and Wales ("LifeLab", "we", "us"). The Service enables employers to provide supplement benefits to their employees through a web platform that manages team enrolment, supplement selection, subscription billing, and monthly fulfilment. The Service is provided on a software-as-a-service (SaaS) basis.

3. Employer Accounts

Employers who register for a corporate account ("Employer Account") agree to:

• Provide accurate, current, and complete information about their organisation during registration and keep it updated.
• Maintain the confidentiality of their account credentials and notify us immediately of any unauthorised access.
• Pay subscription fees in accordance with the selected plan and billing cycle.
• Only invite employees who have consented to participate in the programme and whose data may be shared with LifeLab for the purposes of the Service.
• Comply with all applicable employment law, data protection law (including UK GDPR), and health and safety regulations when using the platform.
• Not use the Service for any unlawful purpose or in any way that could damage, disable, or impair the platform.

The employer is responsible for all activity that occurs under their account, including actions taken by invited employees.

4. Employee Accounts

Employees may access the Service via an invite from their employer. By accepting an invite and completing onboarding, employees agree to provide accurate personal and delivery information. Employees may change their supplement selection at any time; changes take effect from the next dispatch cycle. Employees may request removal from the programme by contacting their employer or LifeLab directly. Upon removal, personal data is handled in accordance with our Privacy Policy.

5. Subscriptions and Billing

The following billing terms apply to Employer Accounts:

• Subscription fees are charged monthly per active employee seat on the selected plan (Basic or Premium).
• Fees are charged in advance at the start of each billing period via the payment method on file.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods or unused seats.
• We reserve the right to change subscription pricing with at least 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.
• If a payment fails, we will retry the charge and notify you. Accounts with outstanding balances may be suspended after 7 days.

All payments are processed by Stripe, Inc. By subscribing, you authorise LifeLab to charge your payment method on a recurring basis. Stripe's terms of service apply to all payment transactions.

6. Supplement Products

LifeLab Core supplements are food supplements regulated under UK food law. They are not medicinal products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Always consult a qualified healthcare professional before use if you are pregnant, breastfeeding, taking prescription medication, or under medical supervision. If you experience any adverse reaction, discontinue use immediately and seek medical advice.

Product formulations, ingredients, and availability are subject to change. We will provide reasonable notice of material changes to product formulations.

7. Delivery and Fulfilment

Supplements are dispatched monthly to the delivery address provided by the employee. Delivery timescales are estimates and may vary due to courier capacity, public holidays, or circumstances outside our reasonable control. LifeLab is not liable for delays caused by third-party couriers, incorrect addresses provided by users, or force majeure events.

Risk of loss and title for supplements pass to the recipient upon delivery. If a delivery is lost or damaged in transit, please contact us within 14 days of the expected delivery date and we will investigate and, where appropriate, arrange a replacement.

8. Data Processing

Where LifeLab processes personal data on behalf of an Employer Account (for example, employee names, email addresses, and delivery information), LifeLab acts as a data processor and the employer acts as the data controller. Employers are responsible for ensuring they have a lawful basis to share employee data with LifeLab and for providing employees with appropriate privacy notices.

Our data processing practices are described in our Privacy Policy. Enterprise customers requiring a formal Data Processing Agreement (DPA) should contact us at [email protected].

9. Intellectual Property

All content, branding, software, and intellectual property on the LifeLab Core platform are owned by or licensed to LifeLab Ltd. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purpose during the term of your subscription. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the platform without our express written permission.

10. Warranties and Disclaimers

The Service is provided "as is" and "as available". We make no warranty that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant that the results obtained from using the Service will be accurate or reliable. We will use commercially reasonable efforts to maintain platform availability but do not guarantee any specific uptime level.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LifeLab Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you to LifeLab in the three calendar months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and ceasing use of the Service. We may terminate or suspend your account immediately if you breach these Terms, fail to pay subscription fees after a cure period, or engage in conduct that is harmful to other users, the platform, or LifeLab's reputation.

Upon termination, your right to access the Service ceases immediately. We will retain your data for the period set out in our Privacy Policy and then delete or anonymise it. Sections 8, 9, 10, 11, and 13 survive termination.

13. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our Service, applicable law, or business practices. We will notify registered users of material changes by email at least 14 days before the changes take effect. The date at the top of this page reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, to request a Data Processing Agreement, or for any legal enquiries, contact us at [email protected] or via our Contact page.